RETURN POLICY
We offer a 14-day return policy. You may request a return within 14 days of receiving your order.
*To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.
RETURN REQUESTS
To request a return, please contact us at support@outzac.com before sending your item back.
Please include:
Your order number;
The email address used to place the order;
The reason for the return;
Photos or videos if the item is damaged, defective, or incorrect;
Once your return request has been reviewed and approved, we will provide return instructions.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us at support@outzac.com as soon as possible.
Please provide your order information along with clear photos or videos showing the issue. Our team will review your case and provide an appropriate solution based on the circumstances, which may include a replacement, refund, or other support.
NON-RETURNABLE ITEMS
We may not be able to accept returns in the following situations:
Items that have been used, damaged, or altered by the customer;
Items returned without their original packaging or accessories;
Items returned more than 14 days after delivery;
Items sent back without prior approval;
Clearance, final-sale, or promotional items specifically marked as non-returnable.
RETURN SHIPPING COSTS
For returns due to a change of mind or other reasons unrelated to a product defect, damage, or shipping error, the customer is responsible for the return shipping costs.
Original shipping fees, if any, are non-refundable.
We recommend using a trackable shipping service when returning an item. OUTZAC is not responsible for return packages that are lost, delayed, or damaged while in transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us at support@outzac.com as soon as possible.
If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it cannot be canceled and will need to follow our return process.
PRODUCT WARRANTY
OUTZAC products are covered by a 1–3 year warranty, depending on the product.
Warranty periods, coverage, and terms vary by product. Please refer to the relevant product page for specific warranty information.
RETURN & REFUND SUPPORT
Please contact our support team at support@outzac.com. We’ll be happy to assist you.