SHIPPING DESTINATIONS
OUTZAC ships worldwide. Shipping services and availability may vary depending on your destination and order details.
ORDER PROCESSING
Orders are usually processed within 1–2 business days after payment is confirmed. Processing times may be longer during holidays, product launches, or periods of high order volume.
SHIPPING RATES
We offer free shipping on orders over US$39. For orders under US$39, shipping fees will be shown at checkout based on your destination and available shipping method.
DELIVERY TIME
Most orders are estimated to arrive within 7–10 business days after shipment. Delivery times may vary depending on the destination, carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier to update the tracking status after shipment.
SHIPPING ADDRESS CHANGES
If you need to change your shipping address, please contact us at support@outzac.com as soon as possible. We will do our best to assist you, but changes may not be possible once your order has been processed or shipped.
Please make sure your shipping information is complete and accurate before placing your order. OUTZAC cannot be responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
TAXES & IMPORT DUTIES
For most destinations, taxes and import duties are covered by OUTZAC, so customers generally do not need to pay additional import charges upon delivery.
For orders shipped to the UK and certain European destinations, additional taxes, duties, or other import-related charges may apply. These charges are the responsibility of the customer.
Additional charges resulting from local tax regulations, customs policies, or changes in government requirements are also the responsibility of the customer.
If you have any questions about possible charges for your destination, please contact us at support@outzac.com before placing your order..
LOST OR DELAYED PACKAGES
If your package appears to be lost or significantly delayed, please contact us at support@outzac.com with your order number and tracking information. Our support team will help check the shipment status with the carrier and assist with the next steps where appropriate.
SHIPPING SUPPORT
Please contact our support team at support@outzac.com. We’ll be happy to assist you.