Last updated: May 29, 2026
This Privacy Policy explains how OUTZAC collects, uses, stores, and protects your personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you use our website:
- Contact information, such as your name, email address, phone number, billing address, and shipping address
- Order and transaction information, including products purchased, payment status, delivery details, returns, and refunds
- Account information, such as your username, password, preferences, and saved settings
- Payment-related information, which is processed securely by our payment providers
- Communication information, including messages you send to our customer support team
- Device and usage information, such as IP address, browser type, device type, pages viewed, and how you interact with our website
We may collect this information directly from you, automatically through cookies and similar technologies, or through service providers that help us operate our store.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide customer support
- Manage returns, refunds, and order-related requests
- Improve our website, products, and services
- Send order updates, account notifications, and service messages
- Send marketing emails or promotional messages, where permitted
- Show relevant advertising and measure advertising performance
- Prevent fraud, protect our website, and maintain security
- Comply with legal obligations and enforce our policies
3. Shopify and Service Providers
OUTZAC is powered by Shopify, which provides the e-commerce platform we use to operate our online store.
Your information may be shared with Shopify and other trusted service providers that help us process payments, fulfill orders, provide shipping, manage analytics, deliver marketing, prevent fraud, and operate our website.
These service providers may process your information only as necessary to provide services to us and in accordance with applicable privacy and data protection laws.
4. Marketing and Advertising
We may use your information to send promotional emails, display online ads, and improve our marketing campaigns.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe from marketing messages, we may still send you important order-related or service-related messages.
Depending on where you live, you may have the right to opt out of targeted advertising or the sharing of personal information for advertising purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and support advertising.
Cookies may help us understand how customers use our website, what products they are interested in, and how we can improve the shopping experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.
6. How We Share Your Information
We may share your personal information with:
- Shopify and our e-commerce service providers
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Marketing and advertising partners
- Analytics and fraud prevention providers
- Legal authorities, if required by law
We do not sell your personal information in the traditional sense. However, depending on your location, certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information under applicable privacy laws.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system is completely secure. Please keep your account login information safe and avoid sharing sensitive information through unsecured channels.
8. Data Retention
We keep your personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
The length of time we retain your information may vary depending on the type of information and the reason it was collected.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Object to or restrict certain types of processing
- Opt out of targeted advertising or certain data sharing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.
10. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.
11. International Data Transfers
Your personal information may be transferred, stored, or processed outside the country or region where you live.
When required by applicable law, we will use appropriate safeguards to protect your personal information during international transfers.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices.
When we update this policy, we will revise the “Last updated” date at the top of this page.
14. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Email: marketing@outzac.com
Address: 192-198 Choi Hung Road, San Po Kong, KL, HK